Help Center

Before using the MIRARI® Cold Plasma System, clean the treatment surface area with water or 70% isopropyl alcohol (IPA) to remove all makeup, oil, lotion, or other materials.

To properly connect the Plasma Array to the Magnetic Connector Cable, plug the cable into the array until you hear a clicking sound, ensuring the active side faces the treatment area.

To navigate through the menu options on the Plasma Driver and select a treatment, press the power button to advance the cursor to the desired treatment option, then hold the button for one second until the option is highlighted.

The maximum duration for a single treatment session with the MIRARI® Cold Plasma System is 15 minutes.

For optimal results, position the insulated Plasma Array within 1/8″ of the skin or in light contact with the treatment area, ensuring the active surface faces the skin.

If the treatment area becomes uncomfortably warm during a session, remove the Plasma Array from the area and allow some air flow or move the array to a different area if treating a large surface

Wait for 30 minutes between each treatment session when using the MIRARI® Cold Plasma System to avoid ozone buildup.

You can tell if the Plasma Array is functioning properly during a treatment session if it generates plasma on its surface and the Plasma Driver does not display any error messages.

The first step in setting up the MIRARI® Cold Plasma System for a treatment session is to connect the Magnetic Connector Cable to the Plasma Array.

To ensure that the Plasma Array is properly connected to the Magnetic Connector Cable, listen for a clicking sound when plugging in the cable and visually confirm that the active side of the array faces the treatment area.

To advance through the menu options on the Plasma Driver’s display, press the power button.

When a treatment option is successfully selected on the Plasma Driver, the background color of the highlighted item changes to indicate that it has been selected.

You can tell if the Plasma Array is generating plasma during a treatment session by observing the array’s surface for the presence of plasma.

The recommended method for moving the Plasma Array during treatment to ensure patient comfort is to move it around periodically to prevent the treatment area from becoming too warm.

Multiple treatment sessions can be performed per day with the MIRARI® Cold Plasma System, with a 30-minute waiting period between each session.

If the Plasma Array becomes disconnected from the Magnetic Connector Cable during a treatment session, reconnect the cable to the array and ensure a proper connection before resuming treatment.

To properly end a treatment session before the automatic 15-minute shut-off, press the power button for more than one second.

If the Plasma Driver does not turn on when you press the power button, ensure that the device is fully charged and properly connected to the Plasma Array.

The purpose of the magnetic connector on the Plasma Array cable is to provide a secure connection between the array and the Plasma Driver, ensuring proper electrical contact.

You know when the Plasma Driver has completed its automatic tuning process before starting a treatment when the device displays the selected treatment screen after the array has been connected and the treatment option has been chosen.

If the Plasma Array becomes too hot to comfortably hold during a treatment session, remove the array from the skin and allow it to cool down, or move it to a different area of the skin to avoid overheating.

You can pause a treatment session if needed by pressing the power button for more than one second, then resume treatment by selecting the desired treatment option again.

The maximum number of Plasma Arrays that can be connected to the Plasma Driver simultaneously is one.

To properly disconnect the Plasma Array from the Plasma Driver after a treatment session, gently pull the Magnetic Connector Cable from the array.

If the Plasma Driver displays an error message during a treatment session, refer to the error codes section in the user manual and follow the appropriate troubleshooting steps.

You can check the remaining battery life of the Plasma Driver before starting a treatment session by observing the battery indicator on the device’s display.

Before each use, check that the Plasma Array is clean, the device is fully charged, and all components and accessories are available to ensure the MIRARI® Cold Plasma System is functioning properly.

The information displayed on the Plasma Driver’s screen during the startup sequence includes the device’s serial number and firmware version.

The audible feedback provided by the Plasma Driver during operation indicates changes in the device’s status, such as when a treatment option is selected or when the device is shutting off.

To adjust the treatment time if the default 15-minute session is too long for a specific patient, press the power button for more than one second to end the session early.

If the patient experiences discomfort or pain during a treatment session, remove the Plasma Array from the treatment area and assess the patient’s condition before deciding whether to continue or end the session.

To ensure that the entire surface of the Plasma Array is in contact with the treatment area, gently press the insulated array against the skin, making sure that it maintains close proximity or light contact with the surface.

If the Plasma Array becomes dislodged from the Insulating Fleece Pouch during a treatment session, pause the session, reposition the array within the pouch, and ensure it is properly secured before resuming treatment.

You can tell if the Plasma Array is generating sufficient plasma for effective treatment by observing the plasma on the array’s surface and monitoring the patient’s response to the treatment.

If the Plasma Driver’s low battery warning appears during a treatment session, complete the current session if possible and then recharge the device before starting another session.

To safely remove and dispose of the Insulating Fleece Pouch after a treatment session, carefully remove the Plasma Array from the pouch and discard the pouch in an appropriate waste container.

To clean the Plasma Arrays after each use, wash them with water or isopropyl alcohol.

After washing the Plasma Array with water or isopropyl alcohol, blot the excess water with a paper towel and let it completely air dry.

After each treatment session, discard the Insulating Fleece Pouch.

The MIRARI® Plasma Driver will display a message prompting you to clean the array when it detects contamination buildup on the Plasma Array.

When cleaning the Plasma Driver and Magnetic Connector Cable, avoid immersing them in water, as they are not waterproof.

When not in use, store the MIRARI® Cold Plasma System components in the provided Eva-case.

If the Plasma Driver becomes uncomfortably warm during use, cool it with a fan or a cold pack to protect the batteries.

To maintain optimal performance, charge the batteries in the MIRARI® Plasma Driver after each treatment session.

If the MIRARI® Cold Plasma System malfunctions or requires servicing, contact General Vibronics, Inc.’s customer service at 1-877-647-2747 or email service@generalvibronics.com for assistance.

The recommended cleaning agent for the Plasma Array after each use is water or isopropyl alcohol.

When not in use, store the Plasma Array in its plastic bag to maintain cleanliness.

Replace the Insulating Fleece Pouch if it becomes contaminated with blood or other fluids, or if it shows signs of wear and tear.

The MIRARI® Plasma Driver will display a “PLEASE CHANGE ARRAY” message when the Plasma Array needs to be cleaned due to contamination.

To clean the exterior surfaces of the Plasma Driver and Magnetic Connector Cables, wipe them with a detergent or disinfectant solution after each use and allow them to air dry completely.

Store the MIRARI® Cold Plasma System components in the provided Eva-case to prevent damage.

If the Plasma Driver’s battery is not charging properly, ensure that the device has cooled down sufficiently before attempting to charge it again. If the issue persists, contact customer support.

To prolong the life of the Plasma Driver’s battery, charge it to approximately 50% capacity before long-term storage and avoid overcharging by unplugging the charger when the LED indicates a full charge (green color).

If you notice any physical damage to the MIRARI® Cold Plasma System components, stop using the device and contact General Vibronics, Inc.’s customer service for assistance.

If isopropyl alcohol is not available, you can clean the Plasma Array with water.

If you notice any tears or punctures in the Insulating Fleece Pouch, replace it with a new one.

Replace the Insulating Fleece Pouch after each treatment session, even if it appears clean, to maintain optimal hygiene.

If the Plasma Driver’s display becomes difficult to read due to dirt or debris, gently wipe the screen with a soft, slightly damp cloth and allow it to air dry completely.

To safely clean the electrical contacts on the Plasma Array and Magnetic Connector Cable, use a soft, dry cloth to gently remove any dirt or debris. Avoid using liquids or abrasive materials.

If you notice any unusual odors coming from the Plasma Driver during use, stop using the device and contact General Vibronics, Inc.’s customer service for assistance.

Dispose of used Plasma Arrays and Insulating Fleece Pouches in accordance with local regulations for medical waste.

If the Plasma Driver’s charging LED does not turn green after several hours of charging, try using a different USB charger or contact General Vibronics, Inc.’s customer service for assistance.

To obtain replacement components or accessories for the MIRARI® Cold Plasma System, contact General Vibronics, Inc.’s customer service or visit their website.

If the Plasma Array becomes contaminated with blood or other bodily fluids during a treatment session, immediately stop the treatment, discard the contaminated Insulating Fleece Pouch, and thoroughly clean the Plasma Array with isopropyl alcohol before proceeding with a new Insulating Fleece Pouch.

If the Plasma Driver’s display shows an error message related to the Plasma Array’s functionality, refer to the error codes section in the user manual and follow the appropriate troubleshooting steps. If the issue persists, contact General Vibronics, Inc.’s customer service.

To ensure that the Plasma Array is completely dry before storing it after cleaning, allow it to air dry thoroughly in a clean, well-ventilated area. Do not use towels or cloths to dry the array, as they may leave lint or cause damage.

If you notice any signs of corrosion on the Plasma Driver’s electrical contacts, gently clean the contacts with a soft, dry cloth. If the corrosion persists or appears to be severe, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Driver’s battery life becomes significantly shorter or the device fails to hold a charge, it may indicate that the battery is no longer functioning optimally. In this case, contact General Vibronics, Inc.’s customer service for battery replacement options.

If the Plasma Array’s surface appears discolored or damaged after multiple uses, replace it with a new Plasma Array to ensure optimal treatment efficacy and patient safety.

To protect the MIRARI® Cold Plasma System components from moisture and humidity, store them in the provided Eva-case in a cool, dry place away from direct sunlight and heat sources.

If you notice any unusual vibrations or noises coming from the Plasma Driver during operation, stop using the device and contact General Vibronics, Inc.’s customer service for assistance, as this may indicate a malfunction or potential safety issue.

To properly dispose of the MIRARI® Cold Plasma System components when they reach the end of their usable life, follow local regulations for electronic waste disposal. Contact General Vibronics, Inc.’s customer service for guidance on proper disposal methods and any available recycling programs.

If the MIRARI® Plasma Driver fails to turn on after pressing the power button, ensure that the device is fully charged, and the power button is being pressed and held for at least 3 seconds. If the issue persists, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Driver’s display shows an error code during startup or operation, refer to the error code list in the user manual for specific troubleshooting steps. If the error persists or is not listed in the manual, contact General Vibronics, Inc.’s customer service for further assistance.

To resolve issues with the Plasma Driver’s battery not charging properly, ensure that the USB-C charger is securely connected to both the Plasma Driver and a functioning power outlet. If the battery still fails to charge, try using a different USB-C cable or charger. If the problem persists, contact customer support.

If the Plasma Driver’s user interface becomes unresponsive or frozen, press and hold the power button for 10 seconds to perform a hard reset. If the problem recurs, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Driver overheats during extended use, allow the device to cool down before continuing treatment. Ensure that the Plasma Driver is not covered by any objects that may obstruct airflow. If overheating persists, contact customer support.

To fix issues with the Magnetic Connector Cable not securely attaching to the Plasma Array or Plasma Driver, check for any visible damage or debris on the connectors. Gently clean the connectors with a soft, dry cloth if necessary. If the problem persists, replace the Magnetic Connector Cable or contact customer support.

If the Plasma Driver’s audio feedback is not functioning properly, ensure that the device’s volume is set to an audible level. If the issue persists, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Driver’s display shows inconsistent or unclear information, try restarting the device. If the problem continues, contact customer support for further troubleshooting.

If the Plasma Array’s surface appears non-uniform or inconsistent, clean the array thoroughly with isopropyl alcohol and allow it to dry completely. If the issue persists, replace the Plasma Array or contact customer support.

If the Plasma Driver’s timer is not accurately tracking treatment session duration, restart the device and begin a new session. If the issue persists, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Array generates unusual odors during operation, immediately stop treatment and inspect the array for any visible damage or contamination. Clean the array thoroughly or replace it if necessary. If the odor persists, contact customer support.

If the Plasma Driver’s charging LED does not accurately indicate battery status, try using a different USB-C charger or cable. If the issue continues, contact customer support for further troubleshooting.

If the Plasma Driver’s menu navigation does not respond to button presses, press and hold the power button for 10 seconds to perform a hard reset. If the issue recurs, contact General Vibronics, Inc.’s customer service for assistance.

If the Plasma Array generates visible sparks or arcing during use, immediately stop treatment and inspect the array for any damage or contamination. Clean the array thoroughly or replace it if necessary. If the problem persists, contact customer support.

If the Plasma Driver’s display flickers or shows visual artifacts, restart the device. If the issue continues, contact General Vibronics, Inc.’s customer service for further troubleshooting.

If the Plasma Array causes unexpected skin reactions or discomfort during treatment, immediately stop the session and assess the patient’s condition. Consult with the patient and adjust treatment parameters if necessary. If the issue persists or the patient experiences severe discomfort, discontinue use and contact customer support.

If the Plasma Driver’s battery drains unusually quickly during use, ensure that the device is fully charged before each treatment session. If the battery continues to drain rapidly, contact General Vibronics, Inc.’s customer service for assistance, as the battery may need to be replaced.

If you experience issues with the Plasma Driver’s error logging or data storage capabilities, contact General Vibronics, Inc.’s customer service for assistance, as these functions may require technical support from the manufacturer.

If the Magnetic Connector Cable becomes damaged or frayed during normal use, immediately stop using the cable and replace it with a new one to prevent potential safety hazards or device malfunction.

If you encounter problems with the Plasma Driver’s wireless connectivity or data transfer functions, ensure that the device is within range of the wireless network and that there are no obstructions interfering with the signal. If the issue persists, contact General Vibronics, Inc.’s customer service for further troubleshooting.

If the Plasma Array’s surface shows signs of pitting, corrosion, or degradation, replace the array with a new one to ensure optimal treatment efficacy and patient safety.

If you experience issues with the Plasma Driver’s firmware update process, contact General Vibronics, Inc.’s customer service for assistance, as firmware updates may require technical support from the manufacturer.

If you experience persistent technical issues with the MIRARI® Cold Plasma System that cannot be resolved through basic troubleshooting, contact General Vibronics, Inc.’s customer service for further assistance. The manufacturer’s technical support team can provide more advanced troubleshooting and repair services.

To contact MIRARI®’s technical support team for further assistance with device-related problems or questions, call General Vibronics, Inc.’s customer service at 1-877-647-2747 or email service@generalvibronics.com. The technical support team is available to help with any issues or concerns you may have regarding the MIRARI® Cold Plasma System.

The MIRARI® Cold Plasma System provides heating for the purpose of elevating tissue temperature for selected medical conditions such as temporary relief of pain, muscle spasms and increase in local circulation. Prescription use only (Rx only). U.S. FDA 510(k) K242553.

Please refer to the official MIRARI® Instructions for Use (IFU) for the complete list of contraindications. Use the device only as described in the IFU and under the direction of a licensed healthcare professional.

Please refer to the Warnings and Precautions sections of the official MIRARI® Instructions for Use (IFU). If a patient experiences discomfort or excessive warmth, stop the session and assess the patient before continuing.

The MIRARI® Cold Plasma System should only be used by medically licensed and certified practitioners who have undergone training conducted by authorized General Vibronics, Inc. trainers or distributors.

The MIRARI® Cold Plasma System should not be used with other devices or treatment modalities.

Safety precautions when operating the MIRARI® Cold Plasma System include using the device only as instructed, keeping it dry, using the insulating pouches, avoiding direct contact with the Plasma Array, and operating in a well-ventilated environment. The device should only be used by trained professionals.

The MIRARI® Cold Plasma System has built-in fault detection mechanisms that prevent the device from operating if the Plasma Array is not properly inserted into the insulating pouches or if issues with the array or connections are detected. Error messages will be displayed to alert the operator.

The MIRARI® Cold Plasma System should be transported and stored in conditions between -20°C and 50°C, with a relative humidity range of 45% to 85%.

The MIRARI® Cold Plasma System’s design incorporates insulating pouches and automatic shut-off features to ensure electrical safety for both the operator and the patient during use.

Healthcare professionals can receive training to properly operate the MIRARI® Cold Plasma System through authorized General Vibronics, Inc. trainers or distributors.

The MIRARI® Cold Plasma System’s use of disposable insulating pouches and the requirement to clean the Plasma Array after each use help minimize the risk of cross-contamination between patients.

The MIRARI® Cold Plasma System’s design ensures operator safety through several features, such as the requirement to use insulating pouches to prevent direct contact with the Plasma Array, automatic shut-off mechanisms to prevent overheating or malfunction, and clear warning labels and instructions in the user manual.