Privacy Policy

 Personal Data Collection

We collect the following types of personal data from users of our website:

  • Contact information such as name, email address, phone number (collected when you sign up for an account, contact us via the website, subscribe to our newsletter etc.)
  • Health and medical information such as medical history, symptoms, diagnosis etc. (collected when you use our online consultation services)
  • Payment information such as credit card details (collected when you make payments on our website)
  • Website usage data such as IP address, browser type, pages visited (collected automatically as you navigate on our website)


We use cookies and other tracking technologies on our website to track visitor usage and preferences. We use both session cookies (deleted once you close your browser) and persistent cookies (remain until you delete them). The cookies we use include:

  • Strictly necessary cookies required for site functionality
  • Performance cookies to analyze site traffic and usage
  • Functional cookies to remember your preferences
  • Advertising cookies to tailor content and advertisements

You can block or delete cookies in your browser settings but some parts of our site will not function properly without them.

Third Party Disclosure

We disclose your personal data to the following categories of third parties:

  • Service providers and business partners who assist us in operating our website, conducting our business or servicing you
  • Advertising and analytics providers to analyze site traffic and serve tailored advertisements
  • As required by law, such as to comply with a subpoena or court order

We only share the minimum amount of personal data necessary for the third party to provide their service. Third parties are prohibited from using your personal data for their own purposes or further disclosing your data without your consent.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law. Common retention periods for different types of data are:

  • Account information: Retained for as long as your account is active.
  • Health records and consultation data: Retained for a minimum period as prescribed by healthcare regulations.
  • Marketing data: Retained for as long as you remain subscribed plus a reasonable period thereafter in case you re-subscribe.

User Rights

As a user, you have the following rights with respect to your personal data:

  • Right to access, correct or delete your personal data
  • Right to restriction of processing or object to processing
  • Right to data portability to obtain and reuse your data across services
  • Right to opt-out of marketing communications and newsletters

You can exercise these rights by contacting our Data Protection Officer as outlined below.

Contact Information

If you have any questions or concerns about our privacy policy or data protection practices, please contact our Data Protection Officer at:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Changes to this policy

We may modify this privacy policy from time to time to reflect changes in our practices or regulations. We will post an updated copy on our website. Please check back regularly for updates.

This policy was last updated on: 02 February, 2024